If a property owner insists on managing staff directly, what should the property manager do?

When a property owner insists on managing staff directly, it can complicate the relationship and responsibilities between the property manager and the owner. In such cases, it is vital for the property manager to maintain a clear line of authority and accountability. By choosing not to accept the assignment, the property manager protects their professional integrity and ensures that all management aspects adhere to best practices.

Accepting an assignment under these terms could lead to potential conflicts regarding responsibilities, oversight, and liability. The property manager’s role is typically to manage both the property and its staff, ensuring that operations adhere to legal, ethical, and operational standards. If the owner takes on direct management of staff, it can lead to disjointed communication, mismanagement, or even legal issues if something goes awry.

In contrast, providing the owner with vendor contact information, keeping a percentage of any bills, or having the owner sign an indemnity statement may not effectively address the core concern of direct management interference. These options do not resolve the potential conflicts arising from the owner’s insistence on direct management and could create further complications in the management relationship. Thus, declining the assignment is a prudent decision that prioritizes professionalism and effective property management.